Terms of Service

These Terms govern your use of Nkuku Companion ("the Service"), a poultry management platform operated by ZeeNdee Food Solutions ("we", "us"). By creating an account or using the Service you agree to these Terms.

1. Accounts and roles

Accounts are organised into organisations with role-based access (owner, manager, flock minder, sales person, viewer). You are responsible for safeguarding credentials and for activity by members you invite.

2. Subscriptions and billing

Paid plans renew per the billing cycle you select. Prices are listed on the Pricing page and may change with 30 days' notice. Payment is processed by our third-party providers (Flutterwave, Lenco, DPO Pay); we do not store card numbers. If a payment fails, your account may be suspended or downgraded to the free plan after reminders — see our Refund Policy for credits and cancellations.

3. Acceptable use

You agree not to misuse the Service: no unlawful activity, no attempts to access other organisations' data, no automated scraping or abuse of the API, and no uploading of malicious files.

4. Your data

You retain ownership of the data you record in the Service. You grant us a licence to store and process it solely to provide the Service. See the Privacy Policy and Data Processing Addendum for details, including export and deletion rights.

5. Service availability

We target high availability but do not guarantee uninterrupted service. Planned maintenance will be announced where practical.

6. Limitation of liability

The Service supports farm record-keeping; it is not veterinary, financial, or legal advice. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim.

7. Termination

You may cancel at any time from the Billing page; data export is available on request. We may suspend accounts that breach these Terms.

Questions? Contact us at nkuku@zeendeefood.solutions. Last updated: October 2026.